Answers to Common Questions

rapid resizer		pattern wizard		try		buy		help

Why haven't I received my keys yet?

Do I need both the Rapid Resizer and the Pattern Wizard?

Why isn't my pattern printing to the size I entered?

How do I trace a picture?

I've paid for the programs. Where do I download them?

Why doesn't my key work?

I lost the programs. How do I get them back?

Do you have an Apple Macintosh OS X version of either program?

Do you have a Linux version of either program?

Where can I get upgrades/updates?

How do I uninstall?

Can I get the original the Rapid Resizer?

How do I add glass to the Pattern Wizard?

How can I easily print all of the program's instructions?

How do I scan a pattern that's larger than my scanner?

Why doesn't the Rapid Resizer work on Vista or Windows 7?

Pages are printing improperly and I'm getting an error "that bi-directional communications had been lost". What do I do?

What does "An error occurred while trying to replace the existing file" mean while installing?

What kinds of files can the Rapid Resizer open?

Why are the toolbar buttons so faded?

When I run the program I get an error that MAPI32.DLL is missing. What's wrong?

Do you have an affiliate program?

Can I buy your products for resale/wholesalers?

How do I stop the Rapid Resizer from quitting when scanning or from distorting the image from my scanner?

Why does the Rapid Resizer print thin wavy lines?

How do I enlarge in color?

Do the Rapid Resizer and Pattern Wizard work with 64-bit Windows?

How do I solve an error when installing?

How do I get the Rapid Resizer or Pattern Wizard onto a computer that's not connected to the Internet?

When entering my name and key, why can I only type uppercase letters? I can't type lowercase.

How do I add pictures of glass, wood, fabric or other textures to the Rapid Resizer?

Why are the page border lines and numbers missing from the printout?

How can I change the page margins, the space around the edge of each page?

How do I send/e-mail a pattern from the Rapid Resizer?

How do I stop the Rapid Resizer from printing in pink/red?

Why does coloring a pattern piece in the Rapid Resizer change the color of adjacent pieces?

Can either program export PDF?

How do I import/export DXF files or another vector format?

Why does nothing happen when I put the CD in my computer?

How can I expand the palette of colors in the Rapid Resizer?

Can I buy the Rapid Resizer on Amazon?

Why does my background tracing image disappear when I reopen a pattern?

Can the Rapid Resizer reduce the size?

How do I move my old patterns to a new computer?

Can you help me find a pattern?

How do I fix this error: "Unable to execute file... Create Process failed: code 740. The requested operation requires elevation."

Why is the Pattern Wizard slow?

How can I resize part of a pattern?

How do I know what version I have?

What file types can the Pattern Wizard import without me having to trace?

I don't know how to download the programs. Can you help?

How do I enlarge by a percentage?

When installing, why do I get "An error occurred while trying to replace the existing file: DeleteFile failed; code 5. Access is denied."

Are upgrades/updates free?

Can I use/download the programs onto more than one computer?

How do I order only a CD without buying the programs again?

Help

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